1. Contact and scope
Organiser: [TBD]. Registered address: [TBD]. GSTIN: [TBD]. Email: [TBD]. Phone: [TBD].
This policy applies to tickets purchased directly from the organiser. Ticket sales will open only after the booking terms, dates, prices and refund schedule are confirmed. Mandatory consumer rights continue to apply.
2. Refund windows and amounts
Cancellation deadline for a full refund: [TBD]. Partial-refund window and percentage: [TBD]. Final cancellation cut-off and any non-refundable charges: [TBD]. Treatment of GST, discounts and payment-processing charges: [TBD]. These terms will be shown before payment.
3. Requesting a cancellation
Email [TBD] from the booking email address with your booking reference and request. Do not send card numbers, UPI PINs or bank credentials. The team will confirm eligibility and the amount before processing. Request acknowledgement time: [TBD].
4. Transferring a ticket
You may request transfer to another attendee before the transfer deadline of [TBD]. Provide the booking reference and replacement attendee’s details with their permission. Transfers need written approval and may require verification of any pass eligibility. Transfer fee and limits: [TBD]. Tickets cannot be used by more than one attendee.
5. Cancellation or postponement by us
If the organiser cancels the event, we will notify the booking contact and explain the refund process and timing. If the event is postponed, we will communicate the new arrangements and available refund or transfer options. The applicable election window and refund amounts are [TBD], subject to statutory rights. Independently booked travel and accommodation are governed by the relevant provider’s terms.
6. How refunds are paid
Approved refunds are sent through Razorpay to the original payment method. Initiation time after approval: [TBD] working days. Bank or payment-provider credit time: [TBD] working days. We will share a refund reference when available. Contact the organiser if the stated period has passed; a payment provider’s delay does not remove any legal remedy.
Questions about this policy? Talk to the team